Frequently Asked Questions
PRODUCTS - Getting Started
How do I charge my Droplette device?
Droplette charges on a wireless charging dock. Plug in its universal voltage power supply anywhere in the world, and simply place your device on the dock to charge. We recommend charging for 12 hours for a complete charge, which will offer 60 minutes of continuous use. Keep away from water.
How do I register my Droplette device?
Register your Droplette on the Droplette app, available in the Apple App Store. Make sure to have your device turned on and near your phone, and enable Bluetooth on your phone to ensure seamless pairing.
Why should I register my Droplette?
By registering, you will be able to liaise with your Droplette dermatologist to ensure you are a candidate for Droplette, and that you enjoy the best possible results to achieve your skincare goals. Track your capsule usage and results, as well as place orders to replenish supplies, gain access to new formulas, and troubleshoot any potential hiccups.
When do I use my Droplette?
Droplette is a novel skincare device that delivers active ingredients deep into your skin, so use your device and the appropriate capsules as you would a serum, essence, or mask. In other words, we fit best in between cleansing and moisturizing/applying SPF. Please note that we recommend our Retinol capsules for evening use only.
How do I use my Droplette?
1. Ensure Bluetooth is enabled to sync with App.
2. Insert single-use capsule you wish to use. Close capsule door.
3. Hold device directly up to clean, bare face.
4. Turn on the device and slowly move mist around your face with circular motions.
5. When mist turns to air, turn off the device.
6. Eject and set aside capsule for recycling.
7. Repeat with all capsules in your regimen.
8. Continue with your routine.
How do I store my Droplette?
It’s best to store your device in a cool, dry location with the mist dispensing panel facing down, to ensure hygienic conditions for the next use. Of course, storing on your charging dock will ensure your device is always charged and ready for use.
PRODUCTS - Device
Is there any difference between device colors?
Simply aesthetics. The colors don’t mean anything other than some people like pink, while others like green.
Can I use Droplette around the eye area?
While we don’t recommend spraying anything via Droplette directly into your eyes, yes, you can use your Droplette device around your eye area. If any irritation occurs, as is more likely with exfoliating ingredients such as our Glycolic capsule formula, stop use immediately and consult your Droplette (or any) dermatologist.
Can I use Droplette if I've had a cosmetic procedure such as Botox or hyaluronic acid treatments?
Yes, although we recommend waiting 24 hours after these procedures to allow skin some recovery time in between ingredient “injections.”
Can I use Droplette if I have acne, eczema or other skin conditions?
Yes, and we hope you do, as we know we can help you. Just bear in mind that certain formulas may tingle more than others if lower layers of skin are exposed, such as with flaky eczema.
Can Droplette replace makeup removers?
Not yet, although we are working on a micellar formula to attract dirt and debris under the skin’s surface. But for now, please remove your makeup in the traditional way.
How do I clean Droplette?
We sell alcohol-free cleaning capsules, which we recommend using every 10 days or every 12 uses. Consistent cleaning will ensure that your device remains operational and unclogged.
Which facial cleansers can be used with Droplette?
Any facial cleansers that remove dirt, debris, and makeup.
Which topical products should I keep using with Droplette?
We still recommend an effective cleanser and moisturizer morning and night. For daytime, don’t forget SPF.
PRODUCTS - Capsules
Is there any difference between capsule colors?
- Yes. Our launch collection includes:
- Day and night anti-aging capsules: Light pink (collagen) and Coral (retinol)
- Anti-blemish capsules: Mint (glycolic)
- Brightening capsules: Yellow (arbutin)
- Cleaning capsules: Light blue (purified water)
- Yes. Our launch collection includes:
What are the differences between the capsules?
The ingredients within the capsules vary to address different skin types and needs. Please use our Shop feature to find the capsules right for you, or use our App to consult your Droplette dermatologist.
Can I use Droplette™ capsules with other serums and creams?
Yes, and as much as we want to be your only skincare must-have, we know that you will. We recommend applying topicals in texture order, from lightest to heaviest.
Can I use the capsules if I’m also taking Accutane?
While we believe that most people can handle both simultaneously, we recommend double checking with your Droplette or personal dermatologist.
Can I use Droplette if I’m pregnant?
Yes, but we recommend holding off on the Retinol capsules until you are no longer pregnant, as an extra precaution.
Can I use several Droplette capsules within my daily regimen?
Absolutely, as you know your skin best, and our capsule formulations are designed to help avoid skin irritation and reactions. We have composed Starter Sets that we think make sense for many, but we invite you to customize your capsule routine to suit your skincare goals.
PRODUCTS - Application
Is it required to use the app with the product?
No, but the app will ensure that you can track your usage, progress, orders, and conversations with your Droplette dermatologist. We will also be able to assist you much more easily in the event of a challenge. But use the app how you wish, or not at all.
Where can I download the app?
The app will be available in the Apple App Store.
Is the app available on all devices?
The app is available on iOS devices only at this time.
ORDERS - Orders & Shipping
How can I order a Droplette?
Order your Droplette device on www.droplette.io or from the Droplette app.
How can I order additional capsules?
Either on www.droplette.io or from the Droplette app. We are working on SMS ordering shortcuts to make your replenishment orders as simple as a one word response. We also recommend our subscription services to avoid having to remember to order additional capsules.
How can I update or change my subscription?
Simply log in to your account on the site or app, and make your adjustments online. Alternatively, send an email to email@example.com and we will make the edits for you.
How much will it cost to ship my order?
We charge a standard shipping rate of $7.99 per domestic order, excluding Hawaii and Alaska. The rate is often waived with starter set orders, subscription orders, orders over a certain value, and limited time promotions.
What shipping method is used?
It depends on the destination, but typically USPS.
How long will my order take to ship?
We make every effort to ship your order within a single business day.
I am unable to place an order. What can I do?
Please email firstname.lastname@example.org or choose Live Chat on our app or site, and we will help right away.
Can I cancel my order once it has been placed?
Not easily. We recommend reaching out to customer service to see if we can catch your order in time on the back end.
How can I track my order?
Check your account profile or the shipping confirmation email we send.
Do you ship internationally?
Not yet, but we are updating our shipping destinations all the time. Please check back soon.
Which payment methods do you accept?
We accept all major credit cards, as well as Paypal and Amazon Pay.
Will my credit card information be stored?
Only if you choose to store it to your Droplette account.
Can a dermatologist prescribe Droplette?
While Droplette doesn’t require a medical prescription, we encourage you to ask your dermatologist about Droplette, or to engage with a Droplette dermatologist to ensure you’re a candidate for Droplette, and that you select the ideal capsules for your skincare goals.
Do I need to charge my Droplette™ device 24 hours before my first use?
It’s not necessary, as the device will come charged. Your first 12 hour charge will equate to usage of approximately 10 capsules.
I’ve lost my charger, or I would like an additional one. How can I order one?
Please order a new charger on our site or app. We sell them separately.
My Droplette™ device does not work and/or charge. What should I do?
Please reach out to email@example.com or via our site and app’s Live Chat feature. If you have registered your device and use the app regularly, we stand a much better chance of diagnosing your issue and fixing the problem quickly.
Will my charger work in different countries?
Yes, as our charger is a universal voltage adapter. You may need to adapt the plug to different sockets, but you do not need to convert the voltage.
Can I use other chargers with my Droplette™ device?
No, please use the provided charger to protect your Droplette investment.
How often should I charge my Droplette™ device?
It depends how often you are using your device, but we recommend at least once every 1-2 weeks to make sure it’s ready to go when you are.
Can I wash my Droplette™ device in the dishwasher?
No, never submerge your Droplette device in water or run it through any kind of washing machine or dishwasher. We recommend our cleaning capsules to sanitize the inner parts, and a gentle wipe down to clean the outer parts.
Can I leave my Droplette™ device outdoors in direct sunlight?
Yes, but we recommend indoor, shaded locations, as exposure to direct sunlight may fade colors, degrade materials, and shorten the useful life of the battery.
Can I boil my Droplette™ device?
No, please don’t submerge in water. Sanitize your device with our cleaning capsules every 12 days or 14 uses.
How do I clean my Droplette™ device?
We recommend our cleaning capsules to sanitize the interior, every 12 days or 14 uses. Then a gentle wipe down to clean the outer parts will make sure your device is pristine and ready to use.